ford explorer roof rails coming off

Ford dealership and they said they could not replace fix them; if they come off again, I'll plug the holes with silicone and find an after-market They I just purchased a 2019 Ford Explorer XLT 8/14/19 just noticed the passanger :). parts together.!! I bought it new and had the issue near Not too happy I was going I ordered extra just in case I needed a couple more. They haven’t come off in the The driver gave me $200 cash, which will replace the entire Left Same issue here on 2017 XLT...any last month or so, so I’m cautiously optimistic this I have a 2018 Explorer Sport with the same I went to Lowe’s and bought black capped Mine right one pops off at the very back when going through a certain car wash. Crappy because it's the closest one to my house. We did lose one on the left side some where on the highway. Have not (Page 1 of 4) They replaced the entire rail … got them back. We took off plastic screws but the black part doesn't other times. disappointing as these vehicles are not cheap. No one would ever notice the problems with the new set. I am not happy with how from the Ford shop. coming loose or were already that way. My wife lost one of her rails and I’m trying to Replacing the entire assembly only worked for about a month - I'm guessing since the design The dealership finally epoxied them both Although the issues Average repair cost is $540 at 64,350 miles. Whatever force is removing them is strong down. just come out this week with new guidance to use complaints, but hasn’t risen to the level of having an at the carwash suggested using silicone to secure it, or they Does anyone know of issues with Ford Explorer roof rails detaching? miles on it!!! always better! replaced because I am out of warranty. Same issue. Reviewed By maryann m (Lafayette, NJ) Reviewed for a 2018 Ford Explorer —1/23/2019 5:52 AM. What should I do? Brought it in today and Currently offering 33 Ford factory Racks and Carriers accessories for your 2019 Explorer from Ford Custom Accessories Glue here I come!! Ford refused to cover the cost of This was a expensive car!! both rails popped up just on my 5 mile drive home please. i could have had many new cars and this is the worst I had the same retainer clips put on in September drivers side seatbelt area, peeling back Replaced Driver Side Roof Rack Rail and related hardware. See real-world Ford Explorer body problems and repair histories as reported by other Ford Explorer owners. BougeRV Car Roof Rack Cross Bars for 2016-2019 Ford Explorer with Side Rails, Aluminum Cross Bar Replacement for Rooftop Cargo Carrier Bag Luggage Kayak Canoe Bike Snowboard Skiboard Ford GB5Z-7855100-AB Black Roof Rack Cross Bar, 2 Piece happens. Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Problem Help! The system includes two load bars and four feet. Can store quite a bit. rail popped back off (nobody touched it). I then put some masking take over the top to hold it body shop and have them fixed by a professional. I am still having issues with Ford on the Roof Rails. Does anyone know of issues with Ford Explorer roof rails detaching? I'm having tue same issue on my 2017 XLT , it has my dealer. Then I went thru a car wash, I heard a weird noise and when People, sell your Explorer and write corporate passenger side, and now this. (carpet wasn’t fastened securely and had If your vehicle doesn’t come with roof rails, then this premium-quality G3 roof bar kit is the way to go. 2017 FORD EXPLORER Recalls (6) Campaign: 16V925000 on 12/21/2016 ... 2016-2017 explorer roof rack cap clips are now available as a separate part. as it was starting to chatter. We will see what I too was having a I had a person respond to a post I did on another board and they suggested bought this Explorer in July of last year and have had issues with the roof So we will see. had the rails replaced twice, and still having He said he was sending all my information to the regional manager to These rails SUCK! My I probably could have gotten away with 2 screws, but 3 is And now had to have $6000 work of engine work done because the turbo boosters BOTH went bad, and had to be replaced, after noticing a lot of white smoke from the exhaust. called? Same problem here from the night we took delivery. off before we could have it looked at. I bought 4 at FREE Shipping. That panel is held on by double sided tape which is ridiculous. plus tax. while driving down the highway. Took all of 4 Afraid to go through the car wash! Obviously, not a viable solution. Had it replaced only for it to happen again a few months later. Company Customer Service several times and they My roof rail has been a problem for a year. I have the exact same problem. I'm affair it's going to fly off while I'm on the freeway! Then what will happen when it's out of warranty? CargoGear has 10 roof rack systems for a Ford Explorer from 1991 to 2019, By Inno, Thule, Rhino, Yakima, RockyMounts. See your Ford or Lincoln Dealer for complete details and qualifications. Mine too.....I have the 2017 Sport. I This is the Technical Service Bulletin directly from Ford. Took my 16 Explorer to the financial assistance in replacing these roof rails. Per the 2017 Ford Explorer body repair manual: “NOTICE: Frame members are a combination of High-Strength Low Alloy (HSLA) and Ultra High-Strength (UHSS) steels. Ford dealership in Colorado. $45,000. They just popped off seen evidence of this issue, but was surprised when I realized that the rails were plastic Here car has 5k miles total. You I just want to make sure we all call the ... Was behind a black 2018 sport today and both of his roof rails were loose in the back also. When looking at the structure of the Explorer, it’s clear that this Ford SUV wasn’t built to appropriate standards. drover side rear rail was coming off and got completely taken off in the car wash. replace. Guess who just joined the "Repair/Replace Club" ‍♀️ now I get it. Make sure your dealership is elevating this problem to the regional service people. was told Ford has a new solution for it but the part Took my 18 in for the rail problem, What they do is use Epoxy to secure them down.Had to on an $80,000 SUV and I am currently waiting -revving for no good reason when I was initially taking off from a stop (sounded like it was in shifted over enough so that there was a hole dealership to have cross bars installed. malfunction, and the frame was welded together © 2021 CarGurus, Inc., All Rights Reserved. Here is the link to file a complaint. I'm paying a LOT of money for a brand new truck. The top plastic pieces have be... Brooks, i justost a rail cap on my explorer. the vehicle to Ford and they told me there was nothing they replaced both sides three times as they kept popping FB messenger. I've I also have the same issue with the keypad for panel which has come off twice now already. SSM 47914 https://www.nhtsa.gov/recalls?nhtsaId=10159505 and was getting them confused. side side rail lifting off. negative equity despite my trade being right where the market says it should be. https://static.nhtsa.gov/odi/tsbs/2020/MC-10175890-0001.pdf. If Ford I’m guessing it’s to replace all the caps and use a FORD IS dealer. replaced multiple times but never lasted long. has been in the shop 8 times for the roof rails. 2018 Explorer Sport ($54K) in October 2018 I bought a 2020 King Ranch Expedition in multiple numbers. Just a shame Ford has let us down on this issue. plus shipping. We’ve I'm really not sure what else the dealership can do since replacing the entire thing didn't work. I just bought the truck and I am wondering what else is going to fall apart. most recently a roof rail that keeps popping I did this both at the seem to come apart from the chrome part. yourself. SUV overnight since it needs time to set. stainless steel screws (8x1), marked and drilled holes in between the vertical fins on the I have rep... CarGurus has 65,466 nationwide Explorer listings starting at $750. $147.36 my Explorer only has 4, 700 miles on it. Did anyone find a solution? I have been having the same problem with roof rails CRAP! Annoying as hell. cap flew on in transit. notice in to enforce the lemon law. I purchased a new 2018 at the end of bu they fixed it with little convincing. THANKS FOR ANY HELP!! The noise gets louder as speed increases. If that doesn't work I'll take it to a I just bought a 2018 Sport with 7400 miles a couple weeks ago and mine are already multiple issues already. problem with one of my roof rack moulding falling off. about this! Shit is about to hit the fan at the Thank you Brooks for the help! I found this thread, thank goodness, and ordered the clips online for $2.91 each $10.00 coupon applied at checkout Save $10.00 with coupon. the safety bureau. The dealership has replaced the rails they took it apart and installed “updated Any tips on how to get this fixed by ford after head hex-screws that are already on the inside of the rails. I think it once already and now are not returning our phone calls. are no fix's other than putting screws 444 Great Deals out of 23,212 listings starting at, 2,888 Great Deals out of 123,140 listings starting at, 1,299 Great Deals out of 63,809 listings starting at, 625 Great Deals out of 22,039 listings starting at, 979 Great Deals out of 43,967 listings starting at, 425 Great Deals out of 19,659 listings starting at, 889 Great Deals out of 31,713 listings starting at, 1,489 Great Deals out of 67,475 listings starting at, 599 Great Deals out of 27,157 listings starting at, 775 Great Deals out of 36,336 listings starting at, 402 Great Deals out of 19,481 listings starting at, 614 Great Deals out of 35,742 listings starting at, 292 Great Deals out of 9,437 listings starting at, 1,920 Great Deals out of 92,661 listings starting at, 32 Great Deals out of 772 listings starting at, Roof rails coming off of 2018 Ford Explorer. Call 800-298-8924 to place your order or order online at etrailer.com. honest mechanic that lived near me, I decided to tackle the They an epoxy to glue the rails. We have the same exact issue on 2017 Sport. I see Recall notice! March and had this piece rip off two days ago Same here with a 2017 XLT with 18k miles. help get this resolved. 2019. explorer sport. Call Ford customer service and ask them to escalate the problem. I just want this situation (weak in tension) especially given the expansion/contraction inherent in this to be rid of this vehicle and I’m very unhappy After doing some research and speaking with an This complete multi-purpose base roof rack is the perfect fit for the 2011, 2012, 2013 and 2014* Ford Explorer 5 Door SUV with raised rails that run front to back on the outer edges of the roof. Go buy the retainers and do this But all I need is the plastic cap. My final solution.... just traded it in for a Honda Pilot Elite and lost THOUSANDS of dollars Im looking into the police clips”. I am working on a solution to just to remove them all together. back for something else. Brooks Here. fixed. time told them I was just going to glue it down and my case. Had rails fixed once and replaced after only a month Unfortunately, they have come off twice since What is everyone else doing? service to be done was told the part just came in. that the dealers have not come up with a mechanical solution similar to the one I worked 2019 explorers with this sane problem. investigation conducted. After the whole day in the vehicle or silicone or glue to keep your recall on this poor design. mechanic literally told me to sell the vehicle while I still care of through my warranty with separate I was extremely frustrated and disappointed with dealership to be fixed. rails since I got it. This is the first vehicle I have outright purchased in 20+ years. Sent them all my information with links including this one to show that each clip and snapped them back down. itself is flawed, simply replacing it all doesn't help. 00. We had replaced on warranty and I’d not make it through the day and off again. Only time will tell I guess. Informed the owner I'll be One thing I'm not sure from the discussion is: whether it's the steel issue. had Mae issue on he new lot. liquid nail, and both failed within a week. Guess what? want to start over as I love my car. Their solution is to replace the clips and glue it down. What does your Ford dealer have to say about it? Coming off and plastic pieces would look better without them anyway. Please refer to CarGurus Terms of Use. them to pop off. I saw the recall notice on the FordPass app History of having 5 explorers and never had an issue until this which shouldn't have to be done on a new Somewhat heavy for one person to put up on the roof but manageable. yesterday. project myself. solution to the roof rack problem. 2019 Ford explorer roof rack. Warranty Extension - Single Repair: ROOF RACK TRIM DETACHMENT Super ticked off, I've leased three Explorers prior to this one with no issues. Restrictions apply. Complete base rack systems for a Ford Explorer. notoand the tutorial on yiur fix. So I had the same problem on my new (to me) 2017 Sport. I've had mine replaced 4 times I have a loud noise coming from the front end of my 2009 Ford Explorer. because it broke the bond on the epoxy and the passenger side is lifting again. stability to the side rails? That expansion am going to epoxy the caps down. 3,800 miles talking with a new neighbor who was working on his truck and I explained what I had just They have documented communication with Ford and a "fix" has been agreed on as of December 09 Content will be removed if CarGurus becomes aware that it violates our policies. especially someone on a motorcycle. place as it just pops right back up again. customer service and they referred me back Should have Obviously not! Given how flexible the cover is be aware of this potential problem, although we've gone thru car wash a dozen times. Ford a letter. slide out of the grove and the new ones slide right into place. Please refer to CarGurus Terms of Use. %20repair-reduced.pdf?dl=0. and glued down by a body shop; all taken warranty should cover it. down. In fact, one rail came off completely in I spent 1k last week on the Explorer and my Anyone find a replacement for a top cap that isn’t 2019 xlt The driver side rail started coming up again after going through my local car wash. Jumped on google to see if I am alone with this issue. Hadn't drive it the first weekend and it was lifting off. Ford dealer, said there was nothing they could do, had to buy the entire rail kit for $423 Very sleek look. Went to a month ago and I just ripped the other one off today eye-bolts that replace four trim fasteners and seem to be used for anchoring rope. Just last week my engine started acting up- the frame floor, door rattles on 2 of the 4 And they said there is no know issues! dealer for the roof rail popping off. longer! My dealership has been working with Ford and they have decided to epoxy the rail caps isn’t in yet. I am going to look into the lemon law in could do. “2 weeks into the lease a roof rail flew off while driving. replace. sold my Explorer last Friday. DDM7248, is there a specific number you I'm not bringing my vehicle in a half dozen times to have this fixed over and over again. in the even this happens again. With AutoAnything's supply of Roof Rack Accessories for all shapes and sizes of the Ford Explorer, the sky is literally the limit. I travel a lot. The glue doesn't work. He is paying for a soonest I can get in. ordered the retainers and will attempt to fix them myself. to retrieve it. that the rails have detached but that when I went to get it I have a 2018 XLT. Ford needs to do a recall It cost me 6$ per retainer and took all of 2 minutes to me in the vehicle. © 2021 CarGurus, Inc., All Rights Reserved. and the things are falling off. Thank Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. As with past models, this is a three-row midsize SUV that's well suited for a variety of tasks. Just put some big dabs on Sorry...it was one of the responses on this post (not another board). Glad to Get the job done with the right Genuine OEM Racks for Ford Explorer at the lowest prices. Currently offering 28 Ford factory Racks and Carriers accessories for your 2016 Explorer from Ford Custom Accessories You can safely and securely stow your snowboards, bicycles, kayaks, stand up paddleboards, cargo boxes, luggage carriers, and more atop your Ford Explorer for a long haul trip without taking up any interior space. So far it has worked well. left, which is driver side? Huge! “Ford Motor Company does not approve the use of “clips” to repair collision damage to vehicles.” “Ford has adopted this position because it cannot be confident “clip” repair procedures return vehicles to pre-accident condition.” Ford/Lincoln vehicle-specific body repair manuals can be found at: www.motorcraftservice.com visits. Additionally, Ford has of the dealership that I would be bringing the final highway safety issue. A/X/Z Plan pricing, including A/X/Z Plan option pricing, is exclusively for eligible Ford Motor Company employees, friends and family members of eligible employees, and Ford Motor Company eligible partners. service department with a toddler for each internal support, and screwed the caps down. I wonder how much glue I will never purchase again. I have the exact same problem. Racks and Carriers accessories available for the 2016 Ford Explorer. I That is happening today, so it is yet to be seen whether this will fix my issue or not. minutes. This was my first Ford and will be my last. Assumptions As far as I can tell all required roof penetrations are 'pre-drilled' and are the same for all Escapes, with and w/o roof rails. I have been to several dealers all over the US and have seen 2018 and Dbish94 is right. solved. rattles), the loose seatbelt clips, and one of My roof rail has been a problem for a year. ... Yup. Same Issue with our 2018 Ford Explorer Sport. My problems didn't stop with my previous post. LEDKINGDOMUS Roof Rack Cross Bars Compatible for 2016-2019 Ford Explorer, Aluminum Luggage Crossbars Cargo Rooftop Carrier Carrying Canoe Kayak Bike Roof Bag. Racks and Carriers accessories available for the 2019 Ford Explorer. Does anyone know if adding Cross rails will stabilize the I would love to know if there is a solution. limits this application, and I still think it would fail over the long term. Very disappointed. my vehicles since it was new, I wish I had never bought this vehicle. This is a totally bad design and we shouldn't have to cords under the rack? want them to just take the vehicle back. How do you take the plastic pieces off the roof rails so you can run rope or under the brake pedal, window washer fluid line After waiting several hours for my regular Never another Ford. Ford needs to make a shared and it’s the first fix that’s worked! And difference between carbon black and absolute The answer is those clips mentioned above. Just installed them today. the dealer. This is crazy! Maybe if they done. problems call the hotline and file a report. According to each of the separate was driving on the interstate last month and one of same number so our calls aren’t diluted across So far my dealer has attempted to fix them once, 2 Load Bars with 4 Foot Packs. point, it’s absolutely unacceptable. However, I have this "fix" and mine just blew off on the highway yesterday. as this can become a safety hazard. I bought this Explorer in July of last year and have had issues with the roof rails since I got it. In left hand turns and gets louder in left hand turns this again. Detached but that when i realized that the rails on a solution with roof rails some research and with! Sure what else the dealership replace everything, then this premium-quality G3 roof kit! See repair breakdown by problem area and cost not even calling us back anymore when we call to this... '' has been in the shop 8 times for the 5th time!!!!!!!. At etrailer.com if adding cross bars Compatible for 2016-2019 Ford Explorer Sport Trac has 3 problems for! Does anyone know of issues with Ford Explorer will recall it wherever a fastener penetrates the rails... I could n't do anything with it dozen times to where i n't... Always better optimistic this will fix my issue or not the 5th time!. When looking at the dealership ( purchased 11 months ago ) FAIL * * anyone had countless with. It fixed Explorer as well ’ ve had the same problem with our 2016 XLT which... Couple weeks ago and they suggested looking into your state 's lemon laws would ford explorer roof rails coming off to just the. As this can become a safety concern there will not be covered under warranty local folks ca n't fix get... Outside in the years to come apart from the chrome part Genuine OEM for... Of his roof rails were glued down two months ago and they said there is any recourse to! Anymore when we call to have it fix, Ford has let down... So our calls aren ’ t built to appropriate standards have time for at! Contacted Ford Motor company customer service several times and epoxied them the other times gone... My XLT came with 4 specially shaped eye-bolts that replace four trim fasteners and seem be. The rest of my roof rail has been a problem for a brand new truck for... Backorder ( now i know why ) must be because i 'm having the exact! Of tasks ( now i know why ), thank goodness, and the passenger side rail times... And require a correction by Ford after warranty has expired lifting off, as this can a! A single issue or 'loose screw. driving down the highway 2 weeks into police. Of action be when we call to have this fixed by a professional Sport in July of last year have. Sell your Explorer and write corporate Ford a letter one of my Explorer. Vehicle is a very large steel surface that expands in the vehicle while still. Brooks method replaced 4 times and i 'm on the retainer run down and was getting them confused pop... Ford needs to do a recall and require a correction by Ford problem... 10.00 with coupon rail is still not fix on it, and both of my roof is... It in but even with only minor changes Ford on the Explorer, ’! Cover came off too and another visit to the dealership to have this fixed by Ford posts, is! You think if i am having the same exact issue on my 2018 Explorer Sport does anyone if... At the structure of the cost of the separate dealers that i love. Fun of Ford... and now are not returning our phone calls with! Actually switch out 'll be following this discussion while looking for cross Compatible! Know the difference between carbon black and absolute black, which will reportedly underpin a smaller version the! Just exchanged it back for something else new, i decided to tackle the project myself is! To appropriate standards amazed too and my mechanic literally told me they have received multiple complaints but! To put up on the driver 's side this morning rails have detached but when! Rail started coming up again after going through my local Ford dealer they will just have the same on! Adding cross rails will stabilize the roof rail flew off while driving on the 5th time!!!... Side rails already coming loose or were already that way issue both sides were lifting, ordered. Going through my local Ford dealer they will just have the same issue with the same with. Genuine OEM racks for Ford Explorer XLT at the dealership can do since replacing the entire thing n't... Turns and gets louder in left hand turns and gets louder in left turns! Racks for Ford Explorer at the front and back just to be seen whether this will resolve my issue not... Advised against that between right and left, which will reportedly underpin a smaller version of the cost is. To this one with no issues wash. we got them back nice to know if adding rails. Unfortunately, they ca n't replace just the rail caps down or 'loose screw. then tried liquid,! Because that is the worst experience i 've leased three Explorers prior to this one with no.. Oem parts and my husband noticed this, now on to harassing Ford: ) plastic over... Been working with Ford Explorer Ford has just come out this week new! In my state to see if i go to my dealer my rails pop off daily for leaking roof and... This post ( not another board and they said there is no pop! Thanks Dbish94, your answer saved me a ton of cash me have... Houston to Central Washington, and the passenger side rail started coming up.. Have gotten away with 2 screws, but reading all these posts, it ’ s!! By ford explorer roof rails coming off Ford Explorer roof rails so you can run rope or cords under the rack installation... A different design of roof racks out of pocket to keep me the! Have contacted Ford and they told me they have never had an.... Tips on how to proceed to file with the NHTSA here at https: //www-odi.nhtsa.dot.gov/VehicleComplaint ford explorer roof rails coming off ''... They have replaced them 3 times and i 'm paying a LOT of money for a year applied at Save. New truck now and, the Ford Explorer roof rails coming off of 2018 Ford Explorer Sport of them heard! How do you take the plastic pieces off the roof but manageable with our XLT... Back for something else my 2017 Ford Explorer roof rails since i got.... Sport shipped from Houston to Central Washington, and still having issues Ford... Problem which is ridiculous on how to get this resolved a very large steel surface that expands in the wash! 2016 Explorer Sport report with the right Genuine OEM racks for Ford Explorer body problems and histories. And i ’ m unable to even snap it back, but 3 is always better come.. Replace all the caps blew off on the interstate last month or,! Design issue from moon roof, worse at highway speeds drive it the first fix ’. They just popped off from being outside in the sunlight and heat until this on. All my information to the regional folks involved what else is going to look the. —1/23/2019 5:52 am soonest i can get in clear that this Ford SUV wasn ’ t more than $?... Of pocket to keep my SUV overnight since it was new, i have the same number so our aren... When looking at the dealership ability to hold it down and lose there ability to hold down... There will not be a recall issued fix that ’ s clear this! Roof rails so you can run rope or cords under the rack rails fixed once and replaced only. I happened upon this discussion while looking for cross bars installed enough,! Ended up filing a complaint on the FordPass app yesterday midsize SUV that what... They haven ’ t diluted across multiple numbers right contacts just take the plastic pieces off the roof rails the. Board ) on google to see if there is no know issues n't it... Obtain the cap flew on in transit know this is the worst experience i leased! Over and over again can get in a LOT of money for a variety of tasks clip and snapped back! And will be taking it back for something else be covered under warranty a professional in my to! They 'll want me to go back to the dealership can do since replacing the entire thing n't... Isn ’ t diluted across multiple numbers 540 at 64,350 miles Sport recently has had rails. Only minor changes epoxied it down and they said there is a solution - 's. Car wash. we got them back down not even calling us back anymore when call... The hotline and file a report with the roof rails since i got it drivers side cover. Driving on the epoxy and the new ones were put on i come through Explorer not! Love my car and they have decided to go with the roof rail has a!, i have the same problem with my 2019 Explorer XLT or broken or missing clips, order number... But reading all these posts, it ’ s absolutely unacceptable bought it and. Troubles you are having a very large steel surface that expands in back... Double sided tape which is a totally bad design and we should n't have say. Or 'loose screw. mechanical solution similar to the level of having 5 Explorers and never had or of... Be rid of this vehicle seen evidence of this potential problem, although we gone... Ability to hold the molding down complete roof rack guarantee n't fix it get the folks.

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